Last updated: April 2026
Customer experience and voice of the customer
Measure NPS, CSAT, and journey moments in one platform. Sentink links feedback to operational follow-up: close the loop with teams who can act, and show trend lines and drivers leadership actually trusts.
The right questions at the right touchpoints
Build transactional surveys after key events, relationship trackers on a schedule, and open-text capture that feeds AI summarization. Brand your experiences so customers see you—not a generic survey vendor.
From scores to what to do next
Blend structured metrics with open feedback. Sentiment and theme views highlight emerging issues, while narrative reports in Arabic or English are ready to share with product, operations, and partner teams.
Integrate with the tools CX teams already use
Connect to CRM, ticketing, and automation stacks using native connectors, REST, and webhooks. Push alerts when thresholds slip so CX programs drive change—not quarterly readouts only.