Question 1

What is Sentink and who is it for?

Accepted Answer

Sentink is an AI-native survey and feedback platform: a visual builder, distribution and quota tools, research-grade analytics, and an AI layer that turns responses into briefs, reports, and recommendations. It is used by enterprises, agencies, public sector teams, healthcare, education, retail, and research firms that need bilingual (Arabic/English) workflows and a choice between cloud or a private instance on their own servers.

Question 2

How is Sentink different from SurveyMonkey, Typeform, or Qualtrics?

Accepted Answer

Those tools focus on collecting responses and basic reports. Sentink is an AI decision platform: AI Quality Check before publish, advanced sentiment with gender/age splits, response-level mood reads, executive briefs, narrative reports, and chat-with-data in Arabic and English. It is Arabic-first with RTL UX, ships with native n8n + Power BI integrations, and can run on your own servers with full white-label.

Question 3

What is the difference between Sentink Cloud and a private instance?

Accepted Answer

Sentink Cloud is multi-tenant SaaS on Sentink Dedicated Servers: fast signup, 14-day free trial, and monthly or yearly plans. A private instance runs inside your data center or VPC with your branding, SSO, custom SMTP, and on-prem AI analysis—typical for government, finance, healthcare, and regulated programs. Same product; deployment, hosting, and commercial terms differ.

Question 4

What is included in the Sentink Cloud free trial?

Accepted Answer

The Cloud trial is 14 days, no credit card required to start. You get the full features of your selected tier so you can run real surveys, test AI analysis, invite your team, and try integrations. After the trial, continue on a monthly or yearly plan—or move to a private instance if your organization requires it.

Question 5

How do we get started?

Accepted Answer

For Sentink Cloud, open Pricing and start the trial—you go live in minutes. For a private or enterprise instance, use the Enterprise page: we align infrastructure, security, customization, and licensing in a written proposal. The Help Center covers day-to-day product tasks once you are onboard.

Question 6

How does pricing work? Can I switch plans, pay yearly, or cancel?

Accepted Answer

Cloud has clear monthly tiers with optional yearly billing (10% off). You can upgrade, downgrade, or cancel at any time from the in-app billing portal. Enterprise and private-instance pricing is custom and quoted by SOW. We support EUR and USD on Cloud, with regional currency display where applicable.

Question 7

What question types and templates are included?

Accepted Answer

The visual builder ships with 13+ question types (single/multi choice, text, long text, rating, NPS, matrix, ranking, slider, date/time, file upload, image picker, etc.) and 50+ ready-to-use templates across CX, HR, market research, healthcare, education, government, and more. You can save your own questions and surveys as reusable templates for the team.

Question 8

Can I use branching, skip logic, answer piping, and validation?

Accepted Answer

Yes. Build conditional logic, skip patterns, and full branching from any question. Pipe earlier answers into later questions, validate fields (email, number, regex), and set per-question visibility rules. Every flow can be previewed before publishing.

Question 9

Do you support multi-page surveys with save and resume?

Accepted Answer

Yes. Long surveys can be split across pages with progress indicators, and respondents can save and resume later from a unique link. You also get partial-response capture, drop-off analytics, and retargeting flows for incomplete sessions.

Question 10

Can I customize the look, theme, and branding of my surveys?

Accepted Answer

Yes. Adjust colors, fonts, logo, background, and layout to match your brand on the respondent surface. Use the brand color extractor to pull palettes from creative assets, and remove Sentink branding entirely on paid and enterprise plans.

Question 11

How does AI survey generation work?

Accepted Answer

Two ways: (1) type a natural-language prompt (e.g. “Customer satisfaction survey for our Berlin and Munich stores, 8 questions, includes NPS”) or (2) upload a brief or outline (PDF, Word, plain text). The AI proposes questions, types, and branching logic. You review, edit, reorder, and publish—nothing goes live without your approval.

Question 12

What does the AI Quality Check do?

Accepted Answer

Before you publish, AI Quality Check inspects your survey draft and flags issues across branching, skip logic, conditional visibility, dead ends, duplicate or contradictory questions, and inconsistencies. Findings are tagged by severity—strengths, cautions, and critical gaps—so you know exactly what to fix before going live.

Question 13

Does Sentink analyze sentiment and themes in open-ended responses?

Accepted Answer

Yes. Per open-ended field you can analyze a single text/comment/long-text question or all open ends together. Sentink extracts sentiment polarity, themes, and response-level mood cues (e.g. frustrated, hopeful, calm) and supports advanced splits by gender and age group when those questions are in your survey.

Question 14

Can the AI write a narrative report or executive brief?

Accepted Answer

Yes. Generate full narrative reports grounded in your responses and the active Smart Data Layer, plus two-sentence executive “AI briefs” for stakeholders. The AI also suggests question rewrites, drop-off hints, and tiered next-step recommendations you can act on.

Question 15

Can I chat with my dataset in Arabic or English?

Accepted Answer

Yes. Open “Ask Adam” on any survey and ask questions in Arabic or English—filters, comparisons, segment analyses, and follow-ups stay grounded in your responses. Conversations are scoped to the survey and respect your role and data permissions.

Question 16

Can I connect my own AI model or API?

Accepted Answer

Yes. Custom model integration lets you configure your preferred LLM provider—OpenAI, Anthropic, Google Gemini, Ollama, or any compatible endpoint—for survey generation and narrative reports, alongside the built-in local analysis path. Keys are stored securely and scoped to your workspace.

Question 17

Where does AI analysis run? Is it suitable for confidential data?

Accepted Answer

On a private instance, AI analysis runs inside your infrastructure on local models you control—no responses leave your environment. On Sentink Cloud, the service runs on Sentink Dedicated Servers; optional external LLM connections (e.g. for generation or reports) are configured by you and can be disabled to meet policy. For the strictest confidentiality, many regulated teams choose a private instance.

Question 18

Can the AI translate surveys for multilingual rollouts?

Accepted Answer

Yes. AI-assisted translation produces respondent-ready versions of your survey in multiple languages, which your team can review and adjust. Respondents pick their language at the start, and analytics keep all language variants on a single response store.

Question 19

Can I record respondents’ voice during a survey session?

Accepted Answer

Yes. Optional per-survey audio recording can be enabled for in-person or live interviews. Respondents see a clear consent step; audio is captured with the duration limits you set and uploaded securely alongside answers—useful for moderator-led research and richer qualitative signal.

Question 20

What are Smart Data Layers?

Accepted Answer

Smart Data Layers are curated analytical views on top of your canonical responses—data cleaning, quality overlays, weighting, and demographic segments. You switch layers in the results view without cloning surveys, so the same response store can power raw counts, weighted reads, and quality-cleaned slices side by side.

Question 21

Does Sentink support advanced cross-tabulation?

Accepted Answer

Yes. Build multi-row and multi-column banners, scale summaries (T2B/B2B, mean, standard deviation), counts and percentages with decimals, weighted cuts, and immersive fullscreen views. Export deck-ready Excel formatted for stakeholder presentations.

Question 22

What live dashboards and engagement analytics are available?

Accepted Answer

You get real-time completion, velocity, and health cards; per-question charts (bars, donuts, horizontal, tables); engagement curves; daily trends; drop-off funnels; partial vs complete views; quality signals; and demographic filters. Dashboards update as responses arrive.

Question 23

Which export formats are supported?

Accepted Answer

Export AI insight cards and reports as PowerPoint or PDF, datasets as Excel or CSV (full or per-question), SPSS-ready files for analysts, and webhook/REST payloads for automated pipelines. Cross-tab tables export to Excel formatted for stakeholder decks.

Question 24

How can I distribute a survey?

Accepted Answer

Multiple channels: public share links with QR codes, private email invitations with recipient-specific links, bulk email with CSV import and preview, website embeds, post-submit redirects, social sharing helpers, and private WhatsApp distribution that generates a unique link per phone number from a manual list or Excel import.

Question 25

Can I track results by source, channel, or sales agent?

Accepted Answer

Yes. Source tracking lets you label each short URL by agent or channel (with optional parent/source), bulk-generate links, list and remove them, and slice results by source in analytics—so you can compare performance across teams, locations, or campaigns.

Question 26

How do I prevent duplicates and balance demographic quotas?

Accepted Answer

Sentink supports total completion targets, demographic quotas, and cross-quotas combining multiple criteria. Duplicate prevention uses unique tracked links, cookie/IP heuristics, and screening rules with custom “quota full” experiences—so your sample stays clean and balanced.

Question 27

Can I schedule survey close, set caps, and retarget incomplete respondents?

Accepted Answer

Yes. Close rules cover manual close, response caps, or scheduled end times. Geolocation boundaries can restrict where responses are accepted, and retargeting flows let you re-invite incomplete respondents with a personalized link to resume.

Question 28

What integrations and APIs are available?

Accepted Answer

Native n8n integration with guided setup and JSON workflow import/export, plus REST API v1 (Swagger docs, scoped keys, cURL examples), webhooks with delivery logs and event fan-out, Power BI-friendly Excel/CSV exports, and SPSS exports. Through n8n alone you reach 500+ downstream apps—Slack, Teams, ERPs, ticketing, BI, and more.

Question 29

Can agencies run a separate instance per client?

Accepted Answer

Yes. Each agency or client can run a dedicated Sentink instance, fully brandable—logo, palette, domain, custom SMTP, email templates, and respondent-facing surfaces—so end users only ever see your brand. Ideal for agencies and holding groups managing multiple programs.

Question 30

What roles, permissions, and collaboration features are included?

Accepted Answer

A multi-company architecture with workspace boundaries; role-based access (owner, manager, editor, viewer); team invitations; comments on surveys and results; notifications; eligible-user assignments; granular per-form permissions; and centralized activity logs for administration and audit.

Question 31

Can I remove Sentink branding and use my own domain, SMTP, and email templates?

Accepted Answer

Yes on enterprise and white-label tiers. Configure your name, logo, color palette, and domains at runtime; remove Sentink branding from respondent surfaces; connect your own SMTP for invitations and notifications; and edit invitation templates with the inline HTML editor and personalization variables.

Question 32

Can I use Sentink in Arabic, and which other languages are supported?

Accepted Answer

Yes. Arabic is fully supported—RTL layouts, clear standard Arabic in the product, and AI that understands Arabic content. The interface ships in 50+ languages with native RTL for Arabic and Hebrew, and templates and reports work in either Arabic or English (and any other rolled-out language).

Question 33

Can a single survey serve respondents in multiple languages?

Accepted Answer

Yes. Build one survey, attach multiple language variants (manually or via AI-assisted translation), and let respondents toggle their preferred language at the start. Responses land in a single store with timezone-aware scheduling and multi-currency display where applicable.

Question 34

Are my data secure and private? Is Sentink GDPR-compliant?

Accepted Answer

Yes. AES-256 at rest, TLS 1.3 in transit, JWT sessions, hardened security headers, and HTTPS everywhere. Cloud data is stored on Sentink Dedicated Servers with options aligned to GDPR and regional requirements. Private instances run inside your trust boundary so data never leaves your environment.

Question 35

Do you sell my data or train AI on it? Are there audit logs?

Accepted Answer

We never sell your data and we do not use customer responses to train shared models. You retain ownership of your surveys, responses, and exports. Activity logs and centralized administration give admins full visibility over user actions, integrations, and data exports.

Question 36

Can we export our data, and what happens at offboarding?

Accepted Answer

You retain ownership of your content and responses at all times. Exports include Excel/CSV, PDF, PowerPoint, and SPSS, plus REST/webhook payloads. Contracts and SOWs define handover, retention, and offboarding—especially for dedicated instances on customer infrastructure—so you can leave with your data clean and complete.

Question 37

How do I get help or support?

Accepted Answer

Use the Help Center for product guides, walkthroughs, and troubleshooting. For licensing, private deployment, or custom scope, contact us from the site or the Enterprise page—we respond on email. Enterprise customers get a named point of contact and an SLA defined in their agreement.

Everything you need to know.

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