Financial services and trading
Markets move fast. A new product, a sharp market move, or a competitor offer can change trader confidence overnight. Client systems alone rarely show who is active, who stopped, and who needs more support. Sentink helps brokerages, banks, wealth teams, and fintechs in the UAE and GCC ask clients and investors in Arabic and English, understand their views quickly, and turn answers into clear reports and dashboards for management.
Where this work usually breaks
If these sound familiar, you are in the right place.
- Results arrive too lateA big market event hits Monday. Traditional research takes two weeks. By the time numbers arrive, opinions have already moved on.
- Client labels are not enoughKnowing someone is “active” or “dormant” does not explain much. You still need to know: Are they confident? Are they worried about risk? Why did they stop trading?
- Products launch on guessworkNew products, fees, or promotions go live without asking the right people first—so budgets get spent on things clients may not want.
- Why clients leave stays unclearHard signup, low trust, or app problems show up as bad ratings or sudden silence. Without a clear survey, teams fix symptoms instead of the real issue.
Best feature · Buy investor & trader sample in hours
Get market opinions quickly after big events
Your client list matters, but it may not be enough after a major market move. With Sentink you can buy a sample of traders and investors across the UAE and GCC in the same platform, so you get a fast read on confidence and expectations in hours—not weeks.
- Quick studies after volatility, rate decisions, or IPOs
- Reach active traders, new investors, or dormant clients
- Arabic and English surveys across the UAE and GCC
- Client feedback and purchased sample analyzed together
- HoursInstead of weeks with traditional research
- UAE + GCCTraders and investors in Arabic and English
- One platformClient voice, product tests, and sample together
What teams run here
Industry-specific programs—not a generic checklist copied across pages.
- Trader opinions & market expectationsSee how traders feel: Are they confident? Open to risk? What do they expect from markets across the UAE and GCC?
- Understand client and investor groupsUnderstand active traders, new investors, dormant clients, and high-value clients by behavior and need—not only by account size.
- Test products and offers before launchTest instruments, platform features, education, pricing, and promotions with the people who would actually use them.
- Signup, trust & why clients stayMeasure how hard it is to open an account, trust levels, platform ease of use, support quality, and why clients stay or leave.
- Fast studies after market eventsRun quick surveys during volatility or major news to understand changes in investor behavior while it still matters.
- Dashboards and reports for managementTurn feedback into clear dashboards, segment insights, and reports that help leaders decide faster.
What you actually measure
- Opinion & confidenceTrader mood, risk comfort, and expectations by segment
- Clearer segmentsActive, new, dormant, and high-value: what each group needs
- Offer fitWhether clients want the product, feature, price, or promotion
- Stay or leave reasonsSignup friction, trust, ease of use, and support quality
Proof points you can verify in product
Concrete capabilities—not slideware promises.
- HoursAfter market eventsGet trader opinions quickly after volatility or major news.
- Arabic + EnglishOne bilingual surveyA natural experience for UAE and GCC investors—not a weak translation.
- SecureReady for banks & brokersCloud or a private setup when you need stronger privacy and control.
- Management-readyReports & dashboardsClear results leaders can use in the same week.
What makes the work easier
- Buy answers from traders and investors across the UAE and GCC
- Arabic and English surveys for clients and prospects
- Measure signup ease, platform usability, and support quality
- Compare results by segment, market, and product
- Analyze open comments to understand trust and real problems
- Private setup options for financial institutions
End-to-end on one platform
From brief to decision—including buy respondents when your lists cannot fill.
- Decide what you need to knowDo you need trader opinions, a product test, or reasons clients leave? Define the question and the groups you need.
- Write the survey in Arabic and EnglishPrepare both languages together, with questions on trading activity, account size, and products used.
- Send to clients or buy a sampleInvite your clients, or buy a trader/investor sample in the UAE and GCC when you need faster results.
- Clean the data and split segmentsCheck response quality, then group results: active traders, new investors, dormant clients, and high-value clients.
- See opinions and reasonsReview tables and comments: Where did confidence rise? Where did it fall? What is really frustrating clients?
- Reports and dashboards for teamsShare clear dashboards and reports with product, marketing, and customer teams.
Know market opinion when things move
Volatility and major news change investor views faster than quarterly studies. Pair ongoing client surveys with a quick sample after big events so leaders see the shift while they can still act.
- Surveys before and after an event for comparison
- Questions on confidence and risk comfort, plus open comments
- UAE and GCC fieldwork with a clear Arabic experience
Segments based on real behavior
Do not rely only on system labels. Understand who trades often, who just started, who stopped, and who matters most—so education, offers, and support reach the right person.
- Choose the right segment before fieldwork starts
- Understand why a client stopped and how to bring them back
- Learn what high-value clients need most
Test before you launch
Before spending budget on a new product, feature, or offer, ask the people who would use it. That way you learn what works before launch—not after.
- Test ideas and pricing with traders and investors
- Get feedback on education and signup steps before full rollout
- Check promotions and fees for impact on client retention
From answers to a clear decision
A survey only helps if management can use the results quickly. Sentink turns answers into clear dashboards and reports—with a private setup option when you need more control.
- Summaries and reports in Arabic and English
- Connect results to your client and reporting tools
- Private setup when you need stronger privacy
Frequently asked questions
Can we learn trader opinions quickly after a big market event?
Yes. Send the survey to your clients, or buy a UAE/GCC sample of people who actually trade. Many studies reach first results within hours—before market opinion moves again.
Does the survey work in Arabic and English together?
Yes. Write both languages in one survey, and respondents get a natural experience in their language. Analysis stays aligned across markets without a separate translation that changes the meaning.
Is Sentink suitable for banks and brokerages?
Yes. Start on Cloud for speed, or ask about a private setup in your environment with access controls and audit trails. Sensitive client comments can stay inside your approved environment when needed.
Can we connect results to our current systems?
Yes. Export reports, or connect findings to your client and reporting tools so product and retention teams see the same clear picture.
Know investor opinions faster
Start a client-opinion or retention study on Cloud, or talk to us about a private setup for financial institutions.