Customer experience
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Customer satisfaction (CSAT) surveys
Collect satisfaction feedback with rating scales, then review mean scores, distributions, and segment comparisons in results and dashboards. Pair structured ratings with open-comment theme and sentiment analysis in Arabic and English.
Built for bilingual teams across the GCC and MENA—with native Arabic RTL, regional fielding, and Dubai-headquartered support.
- 01Satisfaction ratingsRating-scale questions for satisfaction feedback
- 02Means & distributionsAverage scores and how answers spread
- 03SegmentsCompare satisfaction cuts side by side
- 04Open commentsThemes and sentiment in Arabic and English
What you get
- Satisfaction-style rating scales in the survey builder
- Mean (average) score KPIs for rating questions
- Score distributions with charts and tables
- Segment comparisons across demographics and custom cuts
- Satisfaction-oriented dashboard report layout
- Open-ended comment analysis with themes and sentiment in Arabic and English
- Dashboards that update as responses arrive, including satisfaction averages
- Arabic and English support for bilingual satisfaction programs
All features · 01
Ask satisfaction questions with clear rating scales
Build short or diagnostic satisfaction surveys with rating questions for touchpoints such as support, delivery, or product quality. Keep the instrument in the same visual builder as the rest of your CX program.
- Satisfaction-style rating scales
- Optional open comments for improvement ideas
- Arabic and English respondent experiences
All features · 02
Read means, distributions, and segments
Review average scores and answer distributions in results, then compare segments when you need branch, channel, or demographic cuts. A satisfaction-oriented dashboard report layout brings overview, ratings, and comparisons together.
- Mean score KPIs for rating questions
- Distributions via charts and tables
- Segment comparisons for satisfaction cuts
All features · 03
Let open comments explain the scores
Theme and sentiment analysis on open feedback—in Arabic and English—helps ops and product teams see recurring issues next to the numbers. Dashboards update as responses arrive so averages stay current during fielding.
- Themes and sentiment on open ends
- Same workspace as ratings and segments
- Dashboards refresh including satisfaction averages
Who it is for
- CX and support leadersTrack satisfaction ratings and the comments that explain them.
- Operations and retail teamsCompare satisfaction by segment without a separate BI rebuild.
- Bilingual VoC programsField and analyze satisfaction surveys in Arabic and English.
Frequently asked questions
How does Sentink report customer satisfaction scores?
Satisfaction rating questions support mean (average) score KPIs, distribution charts, and segment comparisons in results and dashboards.
Can I analyze open comments with satisfaction ratings?
Yes. Open-ended answers can be analyzed with themes and sentiment in Arabic and English alongside your rating results.
Is there a satisfaction-focused dashboard layout?
Yes. You can use a satisfaction-oriented dashboard report layout that brings overview, ratings, segments, and open feedback views together.
Related features
Field your next satisfaction survey on Sentink
Start free on Cloud, or book a demo focused on satisfaction ratings, segments, and open-text analysis.