Customer experience
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Net Promoter Score (NPS) surveys
Measure likelihood to recommend with a 0–10 rating scale. Sentink calculates Net Promoter Score automatically, classifies responses into promoters, passives, and detractors, and surfaces the score in results charts and dashboard KPIs—with segment comparisons and open-comment analysis in Arabic and English.
Built for bilingual teams across the GCC and MENA—with native Arabic RTL, regional fielding, and Dubai-headquartered support.
- 010–10 scaleRecommend-style rating questions on a 0–10 range
- 02Automatic NPSScore from % promoters minus % detractors
- 03Mix breakdownPromoters, passives, and detractors side by side
- 04Arabic & EnglishNPS labels and open-text analysis in both languages
What you get
- 0–10 recommend-style rating scales for NPS questions
- Automatic NPS calculation (% promoters − % detractors)
- Promoter (9–10), passive (7–8), and detractor (0–6) classification
- NPS score chart and NPS KPI in survey results and dashboards
- NPS-oriented dashboard layout for overview, distribution, and segments
- Segment comparisons for NPS and related rating questions
- Open-ended comment analysis with themes and sentiment in Arabic and English
- Dashboards that update as responses arrive, including NPS KPIs
- Arabic and English UI labels for promoters, passives, and detractors
All features · 01
Ask the recommend question on a clear 0–10 scale
Use a rating question with a 0–10 range for likelihood to recommend. The same builder workflow you use for other surveys keeps branching, validation, and bilingual authoring available when you need them.
- 0–10 recommend-style rating scales
- Pair the score with open follow-up comments when you want reasons
- Arabic and English respondent experiences from one workspace
All features · 02
See the score, the mix, and the segments
Sentink calculates NPS automatically and breaks responses into promoters, passives, and detractors. Review the score in an NPS chart and KPI, compare segments, and open an NPS-oriented dashboard layout when you want overview, distribution, and comparison views together.
- Automatic NPS with promoter, passive, and detractor counts
- NPS chart and KPI in results and dashboards
- Segment comparisons for the score and related ratings
All features · 03
Read the comments that explain the number
Open-ended answers sit next to the score. Theme and sentiment analysis on comments—in Arabic and English—helps teams see why promoters and detractors answered the way they did, without a separate coding tool.
- Themes and sentiment on open feedback
- Works alongside segment cuts and rating distributions
- Dashboards refresh as new responses arrive
Who it is for
- CX and VoC teamsTrack recommend intent with a clear score and mix, not only averages.
- Product and brand leadsCompare NPS across segments and read the comments behind the number.
- Bilingual research opsRun Arabic and English NPS programs with matching UI labels.
Frequently asked questions
How does Sentink calculate NPS?
NPS is calculated as the percentage of promoters minus the percentage of detractors. Promoters are scores 9–10, passives are 7–8, and detractors are 0–6 on a 0–10 scale.
Can I see promoters, passives, and detractors separately?
Yes. Results include an NPS chart and breakdown of promoters, passives, and detractors, plus an NPS KPI you can place on dashboards.
Does NPS analysis work in Arabic?
Yes. NPS labels and open-text theme and sentiment analysis support Arabic and English programs.
Related features
Run your next NPS survey on Sentink
Start free on Cloud, or book a demo focused on NPS scoring, segments, and open-text analysis.