Help Center
Billing / Plans
Understand plan limits, upgrades, invoices, seats, response volume, and enterprise options.
What this guide helps you do
Understand current plan usage, choose the right upgrade path, and keep invoices and payment details ready.
Before you start
- Check current response volume and seats.
- Know which advanced features are needed.
- Have finance or procurement details ready if required.
What you will do
- Open billing settings
- Review current usage
- Compare plan fit
- Download invoices
You are done when
- Usage and limits are understood.
- The plan supports the next campaign.
- Invoices and payment details are accessible.
Overview
Billing controls plan features, user limits, response volume, advanced analytics, integrations, dedicated instance on your servers, and support level. Choose the plan that matches current usage and governance needs.
When to use this feature
Step-by-step guide
Open billing settings
Go to workspace billing or account billing depending on how your organization is configured.
Review current usage
Check seats, response volume, active surveys, storage, and advanced feature usage.
Compare plan fit
Upgrade when limits block work or when you need advanced analytics, integrations, a dedicated instance on your servers, or higher support.
Download invoices
Use billing history for finance, procurement, or reimbursement workflows.
Plan fit
The best plan is the smallest one that supports your required volume, controls, integrations, and support expectations.
Screens / UI explanation
Plan cards summarize limits and included features.
Usage meters help you predict when an upgrade is needed.
Best practices
Review billing before large campaigns.
Match plan choice to response volume and data governance requirements.
Keep finance contacts updated.
Tips
Enterprise teams should document procurement needs before contacting sales.
Check whether yearly billing lowers total cost.
Common issues
A feature is locked.
Check whether the current plan includes it or whether the workspace has reached a limit.
Payment failed.
Update payment details and confirm bank approval for recurring online payments.